Closing your account is a decision only you can make and we will not push back on it. This page lays out the options available, what each one means in practice and the steps to take. If at any point you would prefer to speak to a person rather than read through the options, live chat is one click away and the agents are trained to walk you through closure without trying to talk you out of it.
What closure options are available?
There are four main routes depending on why you are closing the account. Cool-off periods of twenty four hours, seventy two hours and one week are the shortest option. They lock the account for the chosen period without any longer-term commitment and the account reopens automatically when the period ends. Cool-offs are designed for players who want a short break from play, perhaps to deal with a busy week at work or simply to take a step back without making any bigger decision.
Self exclusion periods of one month, three months, six months and one year offer a longer-term break. During self exclusion the account is closed, any active bonus money is forfeited, marketing emails stop and you cannot reopen the account until the period ends. After the period expires the account becomes reactivatable but only after a forty eight hour cooling-off window so you cannot impulsively jump back in the moment the lock lifts. Permanent self exclusion is the strongest option and is a one-way step; the account cannot be reopened after this is selected.
Standard account closure is available for players who simply do not wish to keep the account active. There is no exclusion attached, no marketing implication beyond the basic unsubscribe and the option of reopening the account in future by contacting support and going through the standard reactivation checks. This is the option to choose if you are switching to another provider, moving country, or just tidying up an account you no longer use.
How do I close my account?
For cool-off periods, open the account settings, scroll to the responsible play section and choose the duration you want. The lock activates within seconds and a confirmation email is sent. For self exclusion periods of one month or longer, the same screen lists the options. Click the duration you want, read the confirmation, type your password to confirm and the exclusion takes effect immediately. Any pending withdrawals continue to process during the exclusion period.
For permanent self exclusion and standard account closure, contact support directly through live chat or email. The agent will confirm your identity, walk you through the implications and process the closure once you have confirmed you wish to proceed. Permanent self exclusion requires the agent to record the request and may take up to twenty four hours to fully implement across all systems. Standard closure usually takes effect within a few hours.
What happens to my balance and bonuses?
Any withdrawable real money balance is paid out to your preferred withdrawal method before the closure or exclusion takes effect. If you have a payment method on file we will use that automatically; if not, the agent will ask which method you want and process the payout manually. Payouts follow the same processing times as normal withdrawals; crypto is usually under thirty minutes, e-wallets within a few hours and cards or bank transfers within a few business days.
Active bonus money and pending bonus credits are forfeited at the point of self exclusion or closure. This is standard across the industry and is set out in the bonus terms when you accept any bonus. If you have outstanding wagering on an active bonus and you trigger a closure, the bonus and any winnings that have not yet been converted to real money are removed. Real money winnings that have already cleared wagering are paid out as part of your withdrawable balance.
Can I reopen my account later?
Standard closure can be reversed. Contact support and request reactivation. They will go through verification, confirm you understand the terms and reopen the account, usually within twenty four hours. Cool-off accounts reopen automatically when the period ends, no action required from you. Time-bound self exclusions reopen after the period plus the forty eight hour cooling-off window; the reactivation is initiated by you through a support request once the lock has lifted.
Permanent self exclusion is final. The account cannot be reopened by support, by management or by any other route. We also use the identity details to block creation of new accounts at HighSpin using the same person, so creating a new account under a different email after permanent exclusion is not possible. This is by design; the option exists for players who want a definitive end point and the integrity of the option depends on it not being reversible.
If your decision is driven by financial difficulty, gambling harm or any other welfare concern, please also consider reaching out to one of the independent support organisations listed on the responsible gambling page. They offer free confidential support and can provide tools and counselling that sit outside the operator-player relationship. Closing or excluding your account is a strong step in itself, and combining it with external support tends to produce the best outcomes for anyone trying to step away from play.
How are pending bets and game rounds handled at closure?
Closure or self exclusion does not cancel game rounds that are already in flight. Any spin in progress runs to completion, any live dealer hand you have a stake on is settled by the dealer in the normal way, and any sportsbook wager you have placed runs until the underlying event finishes. Settlements are credited to your balance as usual and are included in the final payout that follows the closure. This protects both the player and the operator from disputes over partially completed activity and is the standard approach across the regulated industry.
For sportsbook accumulators that span days or weeks, the bets remain valid through the exclusion window. Returns from winning legs are held in a closure escrow and paid out the moment the final leg settles, regardless of whether the account is still active. If a market is voided after closure, the stake is returned through the same escrow. Any questions about a specific pending bet during a closure can be raised through the help page and the agent will pull the wager history and walk you through how settlement will proceed.